The twin goals are central to the World Bank's (WB) strategy: (1) End extreme poverty: reduce the percentage of people living on less than $1.25 a day to 3 percent by 2030. (2) Promoting Shared Prosperity: Fostering income growth for the bottom 40% of the population in every developing country. Three new World Bank priorities have been added to the original four pillars: renewing the social contract, building the resilience of refugees and internally displaced persons, expanding regional cooperation, and supporting recovery and reconstruction. The three new priorities are: harnessing the region's human capital, leveraging technologies for a new digital economy and developing the private sector by maximizing development finance. In line with these pillars and priorities, in Tunisia, the WB is focusing on the fundamental issues facing the country, namely supporting the creation of economic opportunities in the interior regions, focusing on young people and using technology to address failures in service delivery.

The national agency for employment and independent work in Tunisia (ANETI) is responsible for the qualification, orientation and placement of job seekers. This public administration agency has recently proposed to reform its services in accordance with a new strategy entitled "ANETI Vision 2030". One of the goals of this reform is to enhance service provision to both job seekers and employers.   

The European Union Delegation launched a 60-million-euro program (EU4Youth) to support young people in Tunisia. One of the pillars of this program aims to boost youth inclusion by improving employability, creating decent jobs and supporting entrepreneurship (SO1). Within the context of the EU program, the WB's engagement aims to support results R1.3 and R1.4 of this pillar, namely the governance and quality of the education system have been improved (R1. 3) and the efficiency of intermediation services linked to the labor market has been improved in coordination with private and public actors (R1.4), aligning with "ANETI 2030 Vision". Engagement under R1.4. consist of the following four main sets of activities: :(1) Empowering All Job Seekers: aimed at providing a comprehensive assistance tailored to each job seeker’s needs; (2) Supporting Enterprises: by offering efficient job offer handling and a range of additional services, the project aims to encourage more enterprises to utilize ANETI's platform to find the right candidates; (3) Embracing Digitalization: Recognizing the power of technology, the project is dedicated to digitalizing ANETI's internal processes and developing innovative online services. This digital transformation will enhance efficiency, accessibility, and convenience for both JSs and employers; (4) Mobilizing and Strengthening the Ecosystem.

Under the set of activities (2), Supporting Enterprises, a comprehensive job offer management strategy was recently developed with a structured set of services to enhance the efficiency and effectiveness of job offer collection and processing, the design of value-added services for employers, and the proactive engagement of new companies to expand ANETI’s business client base and job offers to registered job seekers.

In this context, the WB is seeking to hire a firm (or consortium) to build on this newly designed strategy and its services. The selected firm (or consortium) is expected to provide technical assistance in drafting a strategic implementation note, support the capacity building of ANETI staff, and offer advisory services to both the WB and ANETI in defining the requirements for their integration into the new information system. The selected firm (or consortium) will have to work closely with the WB and ANETI teams to ensure relevance and high ownership of the deliverables.

1.                   OBJECTIVE OF THESE TERMS OF REFERENCES (TORs)

Based on the above-mentioned objectives, the scope of these TORs involves providing technical assistance to the WB and ANETI in: (i) developing a strategic implementation note providing options for how these newly developed services could be implemented; (ii) designing and implementing capacity building sessions for ANETI's Trainers of Trainers to ensure ownership of these services by ANETI; (iii) providing recommendations for the functionalities and requirements of the Information System (IS) related to the new process of job offers collection; (iv) providing recommendations for the functionalities and requirements of the Customer Relationship Management tool (CRM) related to the new process of job offers collection; (v) providing recommendations for the functionalities and requirements of the IS related to the new prospection strategy of firms; (vi) providing recommendations for the functionalities and requirements of the CRM tool for the new prospection strategy of firms. 

The technical assistance the WB will provide to ANETI will consist of advising the government/client on the basis of global best practices, providing models and precedents, bringing together experts, providing technical inputs and providing feedback. Technical assistance does not include implementation of government/client activities. The consultant will assist the WB in providing technical assistance to the client. 

Deliverables must be provided in French and/or Arabic (Tunisian). The presence in Tunisia of the key experts will be preferred (eg training, coordination) - although some experts may be based abroad. 

2.                   TASKS 

Task 1 – Develop a strategic implementation note

A new job offer management and prospection strategy as well as complementary services’ (such as the provision of legal information on employees’ rights and obligations, information on hiring procedures, etc.) have been developed by ANETI.  The agency expressed interested to implement those strategies and requested the WB technical assistance and advisory support in doing so. To ensure relevant and adequate options are offered to ANETI, an analysis of its current client base is required.

Deliverables: 

·       Conduct qualitative and quantitative analysis of ANETI’s client base to prioritize services implementation strategy based on clients demands

·       Develop a strategic implementation note which encompasses all the newly developed services for employers’ outreach, including a timeline

Task 2 – Provide capacity building sessions to ANETI’s Trainers of Trainers

To ensure smooth implementation of the newly developed strategies and services, and in line with the implementation note delivered in Task 1, the firm will prepare and conduct a series of capacity building sessions to ensure smooth implementation of the strategies.

Deliverables: 

·       Capacity building sessions targeting 15-20 Trainers of Trainers at ANETI

Task 3 - Options for the integration of the newly designed job offers management strategy to the IS and CRM

Within ANETI's digitalization pillar, while the agency is advancing on the digital transformation of its services, the selected firm will propose integration options for the new job offer management strategy, ensuring alignment with the functionalities and requirements of both ANETI’s new IS and CRM tool.

Deliverables: 

·       Defining the functionalities of the IS related to the newly designed job offer management strategy

·       Defining the functionalities of the CRM related to the newly designed job offer management strategy

Task 4 - Integrating the new prospection strategy to the IS and CRM

As part of ANETI's digital transformation efforts, the selected firm will adapt the new prospection strategy into concrete functionalities and technical requirements, ensuring seamless integration with both ANETI’s IS and CRM tool.

Deliverables: 

·       Defining the functionalities of the IS related to the newly designed prospection strategy

·       Defining the functionalities of the CRM related to the newly designed prospection strategy

The contract will be executed over a period of 6 months. Throughout the duration of this assignment, the consultant will report solely to the World Bank. All deliverables must be provided to the Bank who will supervise the activities carried out, sign off and make payments upon acceptance of the deliverables. 

In accordance with the confidentiality provisions of the general conditions of the contract, all documents or information shared with the consultant or prepared by the consultant under this contract, will be confidential and may not be shared with a third party or used for any purpose other than the execution of the services. The firm will ensure compliance with these provisions by its employees and subcontractors. 

A contingency plan detailing how to continue performing the contract with minimum delay, interruption or other disruption in the event of a security or health and safety related event affecting the firm’s ability to perform the services must be provided as part of the technical proposal. Vendors are advised to consult the WBG website https://www.worldbank.org/en/about/corporate-procurement/announcements/guidance_on_COVID-19. 

For vendors who will use subcontractors, a Third-Party Risk Management Framework (TPRMF) is required to be provided as part of the technical proposal. The firm must send written notification to the WBG before adding subcontractors for key tasks. 

3.                   REQUIRED EXPERIENCE AND SKILLS 

The firm must meet the following criteria: 

·       Experience with public employment agencies

·       Experience in providing technical assistance to public employment agencies to define, reorganize, revise their services to enterprises 

·       Experience with working with private sector in middle-income countries

·       Experience of direct contact with the private sector in disadvantaged neighborhoods/regions and/or with the private sector in developing countries. Direct contact is defined as technical support services, technical training, coaching, etc.

·       Experience working in Tunisia, especially with ANETI will be highly preferred. 

·       Experience in designing and conducting training of trainers, preferably in the field of employment services. 

·       Experience in designing and/or implementing prospecting services targeted to employers by public employment services, with a preference for implementing prospecting services for a public employment agencies. 

Note: Experience will be considered if and when the assignments have been completed within the last 5 years or if the assignments are ongoing but for a minimum of 6 months. 

The key experts required for the assignment are as follows. Companies can propose additional experts and staff, as needed. 

Key personnel Criteria 

Project manager role: strategic management of the mission 

·       At least a Master's degree in organizational management and / or employment / education / human resources or other diplomas related to the mission. 

·       Experience in at least one business services implementation project related to human resource management. 

·       Experience managing complex, large-scale projects, including in the public sector. 

·       Experience in translating strategic options to IT functionalities

Senior employment expert: provide expertise on the implementation of a strategy for processing and monitoring the job offers collected 

·       Minimum of a Master's degree in a relevant field. 

·       Minimum of 7 years of experience in the field of human resources management and/or employers’ outreach. 

·       Experience with the public and private sectors 

Trainers (minimum 2) : train stakeholders

·       A minimum of a master's degree in a relevant discipline.

·       Experience in training trainers in pedagogical methodologies and instructional techniques. 

Number of trainers to be justified in the technical proposal. Please note that the team will evaluate these CVs based on the average rating between the highest and lowest scores.

4.                   DELIVERABLES 

Task 1 – Develop a strategic implementation note

D1 - Conduct qualitative and quantitative analysis of ANETI’s client base to prioritize services implementation strategy based on clients demands

D2 - Develop a strategic implementation note which encompasses all the newly developed services for employers’ outreach, including a timeline

Task 2 – Provide capacity building sessions to ANETI’s Trainers of Trainers

D3 – Capacity building sessions targeting 15-20 Trainers of Trainers at ANETI

Task 3 - Options for the integration of the newly designed job offers management strategy to the IS and CRM

D4 - Defining the functionalities of the IS related to the newly designed newly designed job offers management strategy

D5 - Defining the functionalities of the CRM related to the newly designed newly designed job offers management strategy

Task 4 - Integrating the newly prospection strategy to the IS and CRM

D6 - Defining the functionalities of the IS related to the newly designed prospection strategy

D7 - Defining the functionalities of the CRM related to the newly designed prospection strategy

5.                   PROPOSED PAYMENT SCHEDULE 

Tasks 

Indicative deadlines 

Payment 

D1

1.5 month after contract signature 

15 % 

D2 

3 months after contract signature 

15 % 

D3

4 months after contract signature 

20 % 

D4 and D5

At completion of deliverables. Estimated at 4 months after contract signature 

25%

D6 and D7

At completion of deliverables. Estimated at 4 months after contract signature 

25%

TECHNICAL PROPOSAL  

The technical proposal must contain the following elements:  

·       Relevant experience demonstrates the capacity of the company or consortium to carry out the scope of work, particularly on the part of the training of trainers. The methodology for carrying out the work, in particular: (i) good understanding of the scope, (ii) detailed methodology for the qualitative and quantitative assessment, (iii) good understanding on how the new strategies impact an Information system from the business client perspective, (iv) good understanding on how the new strategies impact an Information system from ANETI’s counselor perspective, (v) details on how to engage stakeholders in the definition of the functionalities and the approval process associated to it (vi) adequate and realistic implementation timetable, (vii) experts mobilized, (viii) risks and mitigation measures identified.

·       CV of key experts, i.e.: project manager, senior employment expert, trainers (2 minimum) 

·       Presence in Tunisia.  

The scope of these TORs involves providing technical assistance to the WB and ANETI in: (i) developing a strategic implementation note providing options for how these newly developed services could be implemented; (ii) designing and implementing capacity building sessions for ANETI's Trainers of Trainers to ensure ownership of these services by ANETI; (iii) providing recommendations for the functionalities and requirements of the Information System (IS) related to the new process of job offers collection; (iv) providing recommendations for the functionalities and requirements of the Customer Relationship Management tool (CRM) related to the new process of job offers collection; (v) providing recommendations for the functionalities and requirements of the IS related to the new prospection strategy of firms; (vi) providing recommendations for the functionalities and requirements of the CRM tool for the new prospection strategy of firms.