IFC, a member of the World Bank Group (WBG), is the largest global development institution focused on the private sector in emerging markets. Working with more than 2,000 businesses worldwide, IFC uses its capital, expertise, and influence to create markets and opportunities in the toughest areas of the world. IFC leverages the power of the private sector to help end poverty and boost shared prosperity. Specifically, IFC invests in private sector projects in developing countries, primarily in the form of debt and equity financing to private companies (Investment Operations/Services). IFC also provides a variety of Advisory Services to private businesses and governments in developing countries to support private sector-led growth and enhance the development impact of its operations. These services cover a broad spectrum including tailored advice to firms and financial institutions, advice on privatization, business related public policy and industry-specific issues.

To obtain feedback from clients and to assess client satisfaction on key parameters, The IFC Client Survey aims to obtain a broad and consistent picture of client satisfaction, perception of impact and demand for services. This information is reported in various IFC reporting platforms to inform IFC’s strategy and enhance client relationship management.

In this regard, IFC is engaging the Consulting Firm (“the Consultant”) to reimagine the current survey and bring best practices, administer the unified survey and monitor progress on Survey completion, conduct detailed analysis, provide translation and interpretation services (nice to have), and report on the Survey results to IFC. A key objective of survey administration is to reach clients with whom IFC has had interaction in all aspects of its business.

IFC is engaging the Consultant to conduct IFC Client Survey starting on April, 2025.  

SELECTION OF CONSULTING FIRMS BY THE WORLD BANK GROUP

REQUEST FOR EXPRESSION OF INTEREST (EOI)

Electronic Submissions through WBGeProcure RFx Now

ASSIGNMENT OVERVIEW

Assignment Title: IFC Client Survey Consulting and Administration

Assignment Countries:

- Not Country Related

ASSIGNMENT DESCRIPTION

IFC, a member of the World Bank Group (WBG), is the largestglobal development institution focused on the private sector in emergingmarkets. Working with more than 2,000 businesses worldwide, IFC uses itscapital, expertise, and influence to create markets and opportunities in thetoughest areas of the world. IFC leverages the power of the private sector tohelp end poverty and boost shared prosperity. Specifically, IFC invests inprivate sector projects in developing countries, primarily in the form of debtand equity financing to private companies (Investment Operations/Services). IFCalso provides a variety of Advisory Services to private businesses andgovernments in developing countries to support private sector-led growth andenhance the development impact of its operations. These services cover a broadspectrum including tailored advice to firms and financial institutions, adviceon privatization, business related public policy and industry-specific issues.

To obtain feedback from clients andto assess client satisfaction on key parameters, The IFC Client Survey aims to obtain a broad andconsistent picture of client satisfaction, perception of impact and demand forservices. This information is reported in various IFC reporting platforms toinform IFC’s strategy and enhance client relationship management.

In this regard, IFC is engaging the Consulting Firm (“theConsultant”) to reimagine the current survey and bring best practices, administer theunified survey and monitor progress on Survey completion, conduct detailedanalysis, provide translation and interpretation services (nice to have), andreport on the Survey results to IFC. A key objective of survey administrationis to reach clients with whom IFC has had interaction in all aspects of itsbusiness.

IFC is engaging the Consultant to conduct IFC Client Survey startingon April, 2025.

FUNDING SOURCE

The World Bank Group intends to finance the assignment / services described below under the following:

• BB: Bank Budget

ELIGIBILITY

Eligibility restrictions apply:

• [Please type list of restrictions]

SUBMISSION REQUIREMENTS

The World Bank Group invites eligible firms to indicate their interest in providing the services. Interested firms must provide information indicating that they are qualified to perform the services (brochures, description of similar assignments, experience in similar conditions, availability of appropriate skills among staff, etc. for firms; CV and cover letter for individuals). Please note that the total size of all attachments should be less than 5MB. Firms may associate to enhance their qualifications unless otherwise stated in the solicitation documents. Where a group of firms associate to submit an EOI, they must indicate which is the lead firm. If shortlisted, the firm identified in the EOI as the lead firm will be invited to the request for proposal (RFP) phase.

Expressions of Interest should be submitted, in English, electronically through WBGeProcure RFx Now

NOTES

Following this invitation for EOI, a shortlist of qualified firms will be formally invited to submit proposals. Shortlisting and selection will be subject to the availability of funding.

Only those firms which have been shortlisted will be invited to participate in the RFP phase. No notification or debrief will be provided to firms which have not been shortlisted.

If you encounter technical difficulties while uploading documents, please send an e-mail to the Help Desk at corporateprocurement@worldbank.org prior to the submission deadline.